Privacy Policy (HET.ie)

Effective date: 2 January 2026

Home Energy Team Ltd (“Home Energy Team”, “HET”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and your rights under the GDPR and Irish data protection law.

This policy applies to personal data collected through www.het.ie and related communications (including phone, email, SMS/WhatsApp where used) in connection with our services.

1. Who we are

Data Controller: Home Energy Team Ltd
Address: Ivybrook, Grangegeeth, Slane, Co. Meath, C15 E0A8
Email: info@het.ie

If you have questions about this policy or want to exercise your data protection rights, contact us at info@het.ie.

2. The personal data we collect

A. Information you provide to us

We may collect:

  • Identity and contact details: name, email address, phone number

  • Service address: address and Eircode (if provided)

  • Job and booking details: heat pump details, fault description, appointment preferences, service history information you provide

  • Communications: emails, messages, and notes from calls or support queries

  • Images you provide or we capture for service records: for example photos of the unit, labels/serial numbers, or site conditions, stored in our service forms/app

B. Information we collect automatically (website use)

When you use HET.ie, we may collect:

  • Device and usage data: IP address, browser type, pages viewed, approximate location (derived from IP), referral source, and site interactions

  • Cookies and similar technologies: see Section 8

C. Information from third parties

We may receive information where you submit your details via third party platforms, such as lead forms or enquiries generated through advertising platforms.

3. How we use your personal data

We use personal data to:

  1. Provide our services
    Arrange bookings, schedule engineers, deliver servicing and repairs, and keep service records.

  2. Communicate with you
    Confirm appointments, send updates, respond to queries, and follow up after a job.

  3. Manage administration and accounts
    Issue invoices, manage payments and reconciliation, and handle queries or complaints.

  4. Meet legal obligations
    Accounting, tax, and compliance record-keeping.

  5. Improve our service
    Internal reporting, training, service quality checks, and customer feedback.

  6. Marketing and reminders (where permitted)
    Send service reminders and offers, where you have opted in or where we can rely on a lawful basis and you can opt out easily.

4. Our lawful bases for processing

Under GDPR, we rely on one or more of these legal bases:

  • Contract: to provide the service you request.

  • Legitimate interests: to run and improve our business, respond to enquiries, manage scheduling and service quality, and protect against fraud. We balance these interests against your rights.

  • Legal obligation: where we must keep records for tax/accounting or comply with law.

  • Consent: where required, such as certain marketing and non-essential cookies.

5. Who we share your data with

We only share personal data when necessary, including with:

  • Our engineers and internal team to deliver services

  • Business systems providers that support our operations, such as:

    • Squarespace (website hosting/platform)

    • HubSpot (CRM and customer management)

    • Connecteam (team/job management and service forms)

    • Mailchimp (marketing emails and customer communications)

  • Advertising platforms where used for lead generation and measurement, such as Meta (Facebook/Instagram) and Google Ads
    (This may involve cookie-based or similar tracking where enabled and where you consent, see Section 8.)

  • Professional advisers such as accountants or legal advisers where needed

  • Authorities where required by law (for example Revenue, regulators, courts)

We do not sell your personal data.

6. International transfers

Some of our service providers may process data outside Ireland and the EEA. Where personal data is transferred internationally, we rely on appropriate safeguards such as the EU Standard Contractual Clauses or other lawful mechanisms.

7. How long we keep your data

We keep personal data only as long as needed for the purposes in this policy, including:

  • Customer/job records and invoices: typically up to 6 years to meet tax and accounting obligations

  • Enquiries that do not become bookings: typically 12 months

  • Marketing lists: until you opt out, or we remove inactive records in line with our retention rules

  • Images in service records: kept in line with the service record retention period unless a shorter period is appropriate

8. Cookies and tracking

HET.ie may use cookies and similar technologies to:

  • Ensure the website works properly (essential cookies)

  • Measure and improve website performance (analytics)

  • Support advertising and conversion measurement (advertising cookies)

Where required, we will request your consent for non-essential cookies (such as analytics and advertising). You can change your cookie preferences at any time using the cookie settings tool on the site (if enabled) or via your browser settings.

9. Marketing preferences

If you receive marketing emails from us, you can opt out at any time by:

  • Clicking unsubscribe in the email, or

  • Emailing info@het.ie

We will not send you marketing if you have opted out.

10. Your rights

Subject to legal limits and exceptions, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to certain processing

  • Data portability (where applicable)

  • Withdraw consent (where processing is based on consent)

To exercise your rights, contact info@het.ie. We may need to verify your identity.

Complaints

You can also lodge a complaint with the Irish supervisory authority:

Data Protection Commission (Ireland)
Website: dataprotection.ie

11. Security

We take reasonable administrative, technical, and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure. No system is perfectly secure, but we work to keep your information protected.

12. Updates to this policy

We may update this Privacy Policy from time to time. We will post the latest version on HET.ie and update the effective date at the top.